Frequently Asked Questions

How long will my order take to be dispatched?

We usually make our knotted items to order and post within 3 working days. For bank holidays and weekends, this is extended to the next day the post office is open!

Knot Collection
Specialist in Nautical Knots

Can I Customise An Order?

If you would like one of  knotted items to be  longer, larger or shorter, please contact us first and we will try to accomodate your request.

We make all our products, so if we have the rope in stock, or it can be sourced, and if it is possible to create, we will be glad to have a discussion about any ideas for home decor that you have. Some of our bestsellers have come from our customer's queries!

Can I Order Multiples And Would There Be Any Discount?

We are happy to make our products in multiple quantities. If you are interested in ordering many items all at once, please email [email protected] with your details and we will get back to you with an special discount as soon as possible.

Tools

How Do You Care for Jute Rope?

Where Does Jute rope come from and how is it made?

  • Jute is a fantastic fibre, sustainable, 100% bio-degradable and recyclable, known as the Golden Fibre.
  • No artificial pesticides or fertilisers are necessary to grow it, which means it is possible to be grown by small family concerns in Bangladesh and India. It can be planted quickly in flooded areas, such as the Bengal and Ganges deltas, and harvested in 4 to 6 months.
  • The coarse outer fibres can be used for firewood, the leaves for food and the stems for fibres that are used to make rope, hessian or burlap cloth and many yet to be discovered uses.
  • Being a natural plant fibre, Jute is affected by its environment. It will shrink a little when damp or in wet conditions and it will loosen when dry.
  • Jute is best kept dust free and  clean by vacuuming. If necessary, it is  possible to wipe down with a damp cloth or sponge, and leave to dry naturally. 
  • Mats should be re-shaped gently and left to dry naturally whilst flat.
  • Baskets can be re-shaped by pressing a small bowl or ball inside and patting the edges around, again dry naturally, do not use a tumble dryer! 
Jute Fruit Bowl Large

We use braided jute cord and four stranded jute rope. Jute has a pleasant aroma, that reminds me of brown kraft paper. We started to use jute more when some of our customers found that manila smelt too strong in their homes. Jute is a lovely natural colour, it can vary a little from batch to batch, sometimes it has a reddish brown cast and other times it is a very pale ecru. Being a natural plant fibre it can have slight differences in the twist of the lay, but we think this adds character and interesting texture.

Poly Hemp Fruit Bowl

How Do You Care For Poly Hemp, also known as Hempex and Synthetic Hemp?

  • Poly Hemp is a lot easier to care for than natural hemp, it is kinder to hands than natural hemp. It is made from spun polypropylene.
  • It is used on classic boats as it looks traditional without  the attention that the old natural ropes needed.
  • Vacuuming regularly is best, but if it is necessary, wash very gently by hand with a mild detergent, do not scrub, then rinse well.
  • If you have a poly hemp mat leave it to dry naturally on a flat surface.
  • Baskets can be carefully re-shaped whilst damp by placing a small bowl or ball inside and patting the sides around. then leave to dry naturally, do not tumble dry.
  • Poly hemp is UV resistant and rot resistant. It is not affected by environmental conditions and it is very hard wearing.

We found out that this rope floats after our Ocean Plait Mat disappeared one night during a severe storm. Over a week later a friend returned it to us after they found it in a corner of the harbour! Luckily she recognised it ours. After a rinse it looked no worse for the journey.  This particular mat is now over 10 years old and it looks fine, all that time it has been on deck in sun and rain. the only change has been that it is slightly greyer than new rope.